Refund Policy

This Refund Policy explains how payment, access and refund-related requests are handled by Vision Mile.

Scope

This Refund Policy applies to eligible payments made for Vision Mile services. The applicable refund terms may also depend on the specific service description and terms presented at purchase.

Promotional Offers

Where a promotional offer is displayed, refund eligibility is determined according to the refund terms applicable to that purchase. Promotional pricing does not by itself create a separate entitlement to a refund beyond applicable terms.

When to Contact Us

If you experience a duplicate charge, an unauthorised transaction, a technical issue preventing access, or another genuine payment/access problem, contact visionmile10@gmail.com with relevant transaction details.

Access and Delivery Issues

If payment is completed but promised access or delivery has not been received because of a technical issue attributable to the service, contact support so we can investigate and, where appropriate, restore access or provide another suitable resolution.

Change of Mind

A refund is not automatically guaranteed solely because a user changes their mind after receiving access or beginning to use the service. Requests are considered according to applicable purchase terms and consumer law.

Duplicate or Unauthorised Payments

If you believe you were charged more than once or a transaction was not authorised by you, contact us promptly. We may request reasonable information needed to verify the transaction.

How to Request a Refund or Resolution

Email visionmile10@gmail.com with your name, registered email address, transaction/reference details, date of payment and a clear description of the issue. Do not send full card numbers, passwords or other sensitive credentials.

Review Process

We will review the request and may ask for additional information relevant to the transaction. Where a refund is approved, the payment provider may determine the time required for funds to appear in the original payment method.

Support Hours

Support is available every Monday, 9:00 AM – 8:00 PM. Messages received outside support hours may be reviewed during the next available support period.

Policy Updates

We may update this Refund Policy when our services, payment arrangements or legal obligations change.

Contact

Vision Mile Prop. Prateek Srivastav
F-39, Sector 6, Noida, Uttar Pradesh, India
Email: visionmile10@gmail.com
Support hours: Every Monday, 9:00 AM – 8:00 PM

Need help?
For questions relating to this page, contact visionmile10@gmail.com during the stated support hours.